About Suzanne Kaplan

Suzanne F. Kaplan, President, Talent Balance - Multigenerational Consultant

The more things change, the more they stay the same.

Let me explain.

This is now:  Almost every day, and across every industry, I hear complaints about Millennials from Baby Boomers and GenXers. I am told about Millennials’ perceived lack of interpersonal skills. I hear of their impatience, their inability to stick with something for any length of time.

And, on the flip side, Millennials voice dissatisfaction to me about how Boomers and Xers are stuck in their ways, are not willing to hear Millennials’ new ideas, and do not effectively utilize technology.

All this banter, this complaining, is truly counter-productive and saps forward-thinking and innovative energy away from the workplace.

That was then: Let’s go back a few years to when I started my own career. I faced gender challenges — as a woman, I was not taken as seriously, my “new ideas” weren’t always appreciated, and the status quo and stereotypes cut into my ability to contribute. Because of my gender, I had to fight very hard to move up the corporate ladder.

Many years ago, these “battles” were taking positive energy out of our culture and, once again, were counter-productive. (Sound familiar?)

In a world that is changing faster than ever before, I have come full circle.

It is safe to say that I am now wiser and more observant than ever. I now see history repeating itself. I see the same “we’ve always done it this way” patterns repeating themselves with Millennials with predictable outcomes – Millennials are indeed the least engaged generation and, unlike previous generations, will walk out the door if an organization’s culture doesn’t support their development. And, this time around, we have quantified the outcomes – the disengagement of Millennials is costing organizations hundreds of billions of dollars in lost productivity and a crisis in talent retention and leadership development.

My current role—partnering with organizations.

I am here to help organizations make the needed changes so that these talented Millennials are fully engaged, contributing employees. I guide others in understanding how to best communicate and “reach” Millennials – whether as employees or clients.

I understand Baby Boomers because I am one. I understand Millennials through my early career experiences, my work with Millennials and ongoing research…plus, I have two Millennial children who eagerly keep me up-to-date on all things Millennial.

My energy goes full bore ahead when I can bridge diverging generational styles, see light bulbs go off and encourage clients to create cultures where all generations can thrive and find our commonalities of purpose.

Suzanne F. Kaplan, President, Talent Balance - Multigenerational Consultant

Speaking and Workshops

Inquire about having me speak at your corporate event or a custom seminar and workshop on Multigenerational Workplaces.

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  • Bill Borton

    Bill Borton

    Long-Term Care Planning & Insurance Specialist

    Suzanne knows more about the multi-generational workplace than anyone I have ever known. She's a terrific speaker and really good at getting boomers and millennials to understand each other and work together in effective teams.

  • Nicholas Tortorello

    Nicholas Tortorello

    Executive Vice President at TMG Partners, LLC

    Suzanne is an expert on the Millennial generation. She clearly portrays the ways this age cohort affects business today and the serious impact they will have on organizations over the next 20 years. Whether in products and services, investments, donations, demographics or research, this group will do things significantly differently than previous generations and cause innovative changes. Suzanne, like an artist, can paint a clear vision of the disruptive actions this group is causing and their impact on the world.

  • Maryann Kelly

    Maryann Kelly

    CXO/Executive Solution Innovator

    Suzanne provides salient and thought provoking facts and questions regarding today's historic and complex workforce. She offers practical tools for productive engagement so that all can contribute to achieving shared objectives. I highly recommend her!